Knowledge Transfer Activity: Appropriation Process to Support Management of Difficult Calls in 911 Emergency Call Centres Abstract Abstract not available Produced Under this Project Video Reports and Conferences Intervening to prevent musculoskeletal and psychological disorders in 911 emergency call centres Conference: CF-160Webinar: Handling Difficult Call Situations in 911 Emerency Centres Conference: CF-175 Scientific Publications Collaborative co-construction of job know-how in 911 emergency call centresGagné C. , Toulouse G.Source : S. Moffett & B. Galbraith (eds.), Proceeding of 17th European Conference on Knowledge Management - ECKM 2016, Belfast, Irlande du Nord, 2016 (p. 275-281). United Kingdom : ACPI. Additional Information Type: Knowledge Transfer Activity Number: 2015-0048 Status: Completed Year of completion: 2016 Research Field: OSH and Sustainable Prevention Work Environment Team: Charles Gagné (IRSST)Georges Toulouse (IRSST)