Improve the prevention of health and safety of 911 emergency call centers agents

At the request of OHS representatives of the municipal affairs sector (Association paritaire pour la santé et la sécurité du travail du secteur des affaires municipales, APSAM), the IRSST investigated the health problems experienced by 911 emergency call centre (ECC) agents in the province of Québec, Canada. Cases of musculoskeletal disorders (MSDs) and psychological health problems are seen among these workers. Three studies were therefore conducted to respond to this request.