Study of the Feasibility of Evaluating a Knowledge Transfer Strategy Used by the IRSST in Programming Research to Improve Health and Safety Prevention Strategies for 911 EC operators Abstract This project was requested by the Communications and Knowledge Transfer Division for purposes of evaluating the impact of knowledge transfer (KT) efforts in programming research to improve the occupational health and safety of 911 emergency call centre (EC) operators.The project aims to review studies on the transfer and evaluation of OHS knowledge, diagnose the evaluability of the transfer strategy and, if applicable, identify information available and required for this evaluation and define its broad outlines. Produced Under this Project Scientific Publications Improving the health and safety of 911 emergency call centre agents: An evaluation of a knowledge transfer strategyPlouffe L., Gagné C. , Toulouse G., Breault A.-A., Dagenais C.Source : Proceeding of Canadian Knowledge Mobilization Forum 2015, Montréal, Canada.Improving the health and safety of 911 emergency call centre agents: An evaluability assessment of a knowledge transfer strategyDagenais C., Plouffe L., Gagné C. , Toulouse G., Breault A.-A., Dupont D.Source : (2017). International Journal of Occupational Safety and Ergonomics, 23(1), 50-59. doi: 10.1080/10803548.2016.1216355 Additional Information Type: Project Number: 2014-0041 Status: Completed Year of completion: 2015 Research Field: Special Projects Team: Christian Dagenais (Université de Montréal)Charles Gagné (IRSST)Georges Toulouse (IRSST)