Abstract

This video will be produced with the help of APSAM, the Agence municipale de financement et de développement des centres d’urgence 9-1-1 du Québec and a monitoring committee made up of stakeholders. The purpose of the project is to raise public awareness about the work of 911 operators and the fundamental role they play in the emergency management process, from taking the initial call to the resolution of an emergency, while highlighting the physical and psychosocial stresses under which they have to work.