IRSST - Institut de recherche Robert-Sauvé en santé et en sécurité du travail

9-1-1, Light on unknown work - The work of dispatchers in municipal public security emergency call centres (Short Version)

The IRSST, at the request of the Association paritaire pour la santé et la sécurité du travail, secteur affaires municipales (APSAM), became interested in the health problems of 9-1-1 emergency call centre dispatchers. This unknown work involves specific issues still not well documented in the scientific literature. This video brings them to light. The production of the 9-1-1 video, Lumière sur un travail méconnu (Light on unknown work), was made possible by the financial contribution of the IRSST, the APSAM and the Agence municipale de financement et de développement des centres d'urgence 9-1-1 du Québec.

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Additional Information

Category: Video report
Produced by:
  • Georges Toulouse - Concept and Screenplay
  • Louise St-Arnaud - Concept and Screenplay
  • Charles Gagné - Concept and Screenplay
  • Linda Savoie - Concept and Screenplay
Research Project: 0099-2780, 0099-4570
Knowledge Transfer Activity: 2010-0066
Publication no.: CR-014
Language: French
Published date: November 15, 2012
Recorded date: November 15, 2012
Format: Video
Duration: 17:51